I’m excited to spend time with you! Please aim to arrive on time for your appointment to ensure we make the most of our time together. This includes finding parking, using the restroom, etc.

If you are in the chair more than 15 minutes after your scheduled start time we may need to reschedule your appointment and you will be subject to the reschedule agreement.

I understand that sometimes things come up. We get sick, our pets or kids get sick, our cars break down, we get called in to work, we are human and sometimes shit just goes sideways!
Please try to give as much notice as possible and a reschedule is always preferable to a cancelation.

Cancellation Fee:
Less than 48 hours’ notice: 50% fee (charged to the card on file)
Flexible Payment Options:

Need flexibility? I’m open to installments within 30 days.

You must have a card on file to have your Ritual Reservation approved.

I want you to not only be happy with your hair, I want you to LOVE your hair.
I take pride in my work and your satisfaction matters to me!
If you wear your hair for a few days or go thru your normal wash and style routine and feel like it needs anything, don’t hesitate to reach out.

Please text me within ONE WEEK to come in for your free adjustment..

I truly appreciate you purchasing your product from me!
If you aren’t loving how a product is working please text me so we can troubleshoot usage!

You can exchange a product within 30 days of purchase

I do my best to have very thorough consultations but I have yet to figure out reading minds 😉
so please, help me out here.

If there is a certain time you need to leave the salon by, please let me know upon arrival.

All prices are starting prices.
If you have a budget that you need to stick to or you need a price quote other than what is on my website, please ask for that BEFORE WE START THE SERVICE.

All pricing is starting pricing. Final cost depends on time, technique, and product used. Every head of hair is different—and so is every ritual. You’ll always get a quote before we begin, and I’ll check in along the way if anything changes.

Services are non-refundable, but if something’s off, you’ve got 7 days to come back in for a free adjustment. Please reach out ASAP so we can make it right.

🙏 Payment Preferences (in order of most joy):

Bitcoin (on-chain = ✨10% off✨)
Cash
Venmo
Card on file
Neighbor eggs (local only 😂)

Tipping in cash is always welcome and appreciated.

🫶 On a Budget?

Please tell me ahead of time. We can absolutely create a beautiful plan that fits your needs—but I need to know in advance. Booking a 5-hour color and switching to a 2-hour on the day-of isn’t fair to either of us.

I offer virtual and in-person consultations for a small deposit applicable toward your next visit within 30 days. , They’re the best way to align on budget, goals, and reality.

I also offer guidance calls to help you reach your goals and I’ve helped countless clients and stylists alike all up and down the West Coast from Portland to San Diego and I can help you too!

To reserve any appointment, a valid card on file is required. This protects the time and energy of both parties, and helps uphold the cancellation and no-show policy with fairness and clarity.

All card information is securely stored and encrypted through Stripe. Your full card number is never visible to me, and nothing is charged without prior notice.

If you wish to remove your saved card, you may:
📝Submit a request here
✉️ Or email me at erin@erinreyehair.com

⏳ Card removal requests are processed manually within 3–5 business days. This does not cancel any scheduled appointments or waive cancellation fees already agreed upon in your Booking Agreements.

Thanks for understanding that boundaries are part of radical care 🖤
If you ever feel unhappy with your hair or products, please don’t hesitate to start a dialogue. I’m here to address any questions before, after, and during the service, and I’m more than happy to explain things. Honesty is the best policy and if you communicate a need or an issue I will do my best to help!