I’m excited to spend time with you! Please aim to arrive on time for your appointment to ensure we make the most of our time together. This includes finding parking, using the restroom, etc.

f you are not seated in the Ritual chair within 15 minutes of your scheduled start time we may need to reschedule your appointment and the cancellation fee will apply.

I understand that sometimes things come up. We get sick, our pets or kids get sick, our cars break down, we get called in to work, we are human and sometimes shit just goes sideways!
Please try to give as much notice as possible and a reschedule is always preferable to a cancellation.

Cancellation Fee:
Less than 48 hours’ notice: 50% fee (charged to the card on file)
Flexible Payment Options:

Need flexibility? I’m open to installments within 30 days.

You must have a card on file to have your Ritual Reservation approved.

I want you to not only be happy with your hair, I want you to LOVE your hair. I take pride in my work and your level of stoked matters to me! If you wear your hair for a few days or go through your normal wash and style routine and feel like it needs anything, don’t hesitate to reach out! Seriously, I’m here for it!

Safe Space: I know it can be hard to speak up while you are still in the chair. Please know I will never take it personally if you aren’t fully happy, everything can be adjusted!

The Timeline: Adjustment appointments must be on the books within 14 days of your original service.

Please text me within ONE WEEK to come in for your free adjustment; refunds are not offered on completed services.

I want you to be obsessed with your home care! I curate and provide the most effective hair & scalp tools because I believe in them. However, if a product isn’t vibing with your scalp or hair texture, I am hella happy to help you find a better match! Influencers and online retailers ain’t got shit on your own personal curator who knows your troubles, what you’ve tried, and what to try next! (thass me 😘)

🧴Exchanges Only: If a product isn’t working for you, simply bring it back within 30 days and we will swap it for something that does.

🧴 The “Jus Try It” Policy: I want you to feel safe trying new things! If your first exchange still isn’t the one, you may exchange your exchange once. My goal is for you to find the exact ritual routine that makes you happy and your life easier!

🧴 Troubleshoot First: Before you give up on a goodie, please text me! Sometimes a simple shift in how you use it makes all the difference!

🧴 Condition: I accept gently used products (at least 1/2 full). I cannot accept empty bottles 🤣

🧴 Exclusions: Sale items, travel sizes, items under $15, and electronics/hot tools are final sale.

You can exchange a product within 30 days of purchase

🔮 I do my best to have very thorough consultations but I have yet to figure out reading minds…  
so please, help me out here 🤣

If there is a certain time you need to leave the salon by, please let me know upon arrival. (this is not canceling the haircut booked with a color or cutting hourly color short lol)

All prices are starting prices.
If you have a budget that you need to stick to or you need a price quote other than what is on my website, please ask for that BEFORE WE START THE SERVICE.

All pricing is starting pricing. Final cost depends on time, technique, and product used. Every head of hair is different—and so is every ritual. You’ll always get a quote before we begin, and I’ll check in along the way if anything changes.

Services are non-refundable, but if something’s off, you’ve got 7 days to come back in for a free adjustment. Please reach out ASAP so we can make it right.

Payment Preferences (in order of most joy):

Bitcoin (on-chain = 10% off)
Cash
Venmo
Card on file
Neighbor eggs (local only )

Tipping in cash is always welcome and appreciated.

On a Budget?

Please tell me ahead of time. We can absolutely create a beautiful plan that fits your needs—but I need to know in advance. Booking a 5-hour color and switching to a 2-hour on the day-of isn’t fair to either of us.

I offer virtual and in-person consultations for a small deposit applicable toward your next visit within 30 days. They’re the best way to align on budget, goals, and reality. I may have solutions you didn’t see on the site!

I also offer guidance calls to help you reach your goals and I’ve helped countless clients and stylists alike all up and down the West Coast from Portland to San Diego and I can help you too!

To reserve any appointment, a valid card on file is required. This protects the time and energy of both parties, and helps uphold the cancellation and no-show policy with fairness and clarity.

All card information is securely stored and encrypted through Stripe. Your full card number is never visible to me, and nothing is charged without prior notice.

If you wish to remove your saved card, you may:
📝Submit a request to delete your card info (no actual card numbers are saved on site, just tokens thru stripes secure gateway)
✉️ Or email me at erin@erinreyehair.com

⏳ Card removal requests are processed manually within 3–5 business days. This does not cancel any scheduled appointments or waive cancellation fees already agreed upon in your Reservation Agreements.

Thanks for understanding that boundaries are part of radical care 🖤
If you ever feel disappointed with your hair or products, please don’t hesitate to start a dialogue. I’m here to address any questions before, after, and during the service, and I’m more than happy to explain things. Honesty is the best policy and if you communicate a need or an issue I will do my best to help!