🔮 Terms, Conditions & Other Grown-Up Things
Last updated: December 9, 2025
These Terms & Conditions outline the expectations and responsibilities related to both in-studio services and retail purchases at Erin Reye Hair. By booking an appointment or placing an order through erinreyehair.com, you agree to these terms.
By using this site or booking a service, you also agree to our Privacy Policy, which outlines how your data is collected, used, and stored.
Salon Services & Guest Agreements 
Arriving Late
Please plan to arrive on time for your appointment, including time to park, use the restroom, and settle in.
The Rule: If you are not seated in the chair within 15 minutes of your scheduled start time, we may need to reschedule your appointment, and a reschedule fee may apply.
Cancellations & Rescheduling
Life happens—sick kids, car trouble, emergency work shifts. I get it! Please give as much notice as possible.
Less than 48 hours’ notice: 50% cancellation fee (charged to card on file). Reschedules are always preferred over cancellations. Cancellation fees over $100 can be paid in installments within 30 days.
Haircut & Color Adjustments
If you’re not loving your hair after your appointment, I want to know. Please reach out within one week to schedule a complimentary adjustment. There are no hard feelings—your satisfaction is important to me! Note: Refunds are not offered on completed services.
Time & Budget
All pricing listed is a starting point. If you’re on a specific budget or under time constraints, please communicate this clearly at the beginning of your service so we can make a plan that works for you.
Card on File & Payment Agreement
To reserve any appointment, a valid card on file is required. This protects the time and energy of both parties and helps uphold the cancellation policy with fairness.
All card information is securely stored and encrypted through Stripe. Your full card number is never visible to me, and nothing is charged without prior notice.
To Remove Your Card:
If you wish to remove your saved card, you may:
Submit a request here
Or email me at erin@erinreyehair.com
Card removal requests are processed manually within 3–5 business days. This does not cancel any scheduled appointments or waive cancellation fees already agreed upon.
Thanks for understanding that boundaries are part of radical care 
Apothecary Returns (Exchange Only)
I truly appreciate you purchasing your haircare from me! If you aren’t loving how a product is working, please text me so we can troubleshoot usage first.
The Agremements:
Exchange Only: You can exchange a product within 30 days of purchase. I do not offer cash refunds.
The “Jus Try It” Guarantee: If your first exchange still isn’t the one, you may exchange your exchange once. My goal is for you to find the ritual routine that makes your life easier.
Non-returnable items include: Items under $15 Electronics/Hot Tools (Warranty via manufacturer) Promotional/Sale items Travel sizes
Sale Items:
Only regularly priced items are eligible for exchange. Sale items are final sale.
SMS Messaging Terms
By submitting your phone number through any form on erinreyehair.com, you agree to receive occasional text messages from Erin Reye Hair. These may include clean beauty tips, product launches, promotions, or cart reminders — but only if you opt in.
Message frequency varies. Standard message and data rates may apply.
You can unsubscribe at any time by replying STOP or clicking an unsubscribe link. Consent to receive marketing texts is not required to make a purchase or book a service.
Your phone number and SMS consent will never be shared or sold.
We do not share SMS opt-in data with third parties.
Contact Information
If you have questions about any part of these terms, or want to revoke consent, just text me or email erin@erinreyehair.com. I got you.
Thank you for being here and for supporting a small, independent hair studio. Communication and mutual respect are the roots of beautiful results! 